Frequently Asked Questions
At Tender Support, we know you might have a few questions before deciding to work with us. We’ve compiled answers to the most common ones to help you feel confident about our services. If you don’t see your question here, please reach out—we’re always happy to assist.
It depends on the tender’s complexity and when you engage us. For clients with up-to-date compliance files, we can typically coordinate a full submission within 5-7 business days upon receipt of all returnable schedules from the Client.. We always upload 24 hours before the deadline to eliminate last-minute stress.
No. We specialize in tender administration and coordination—not bid writing or pricing strategy. We handle the compliance, formatting, document management, and submission logistics. You provide the technical content and pricing; we ensure it’s packaged professionally and submitted correctly.
We focus on building long-term partnerships with businesses that submit multiple tenders per year. This allows us to maintain your compliance file, understand your business deeply, and deliver consistently high-quality results. Once-off support is not our core offering. Contact us for a customized quote based on your specific needs.
We work on retainer-based models tailored to your tender volume and complexity. Pricing depends on whether you need Decision Support (alerts and summaries) or Full Coordination (end-to-end handling). Contact us for a customized quote based on your specific needs.
We support government tenders (national, provincial, and municipal) as well as corporate tenders across all industries. Our clients include construction contractors, professional service firms, consultancies, and SMEs in various sectors.
We are POPIA-compliant with strict data security protocols. All documents are stored in secure, encrypted systems with limited access. We sign NDAs with all clients and maintain detailed audit trails of all submissions for your records.
No one can guarantee tender awards—they depend on your pricing, capability, and evaluator scoring. What we guarantee is that your submission will be compliant, professional, well-organized, and submitted on time. We eliminate administrative reasons for disqualification.
Yes. We work remotely with clients across South Africa, using WhatsApp, email, and video calls for communication. Our processes are designed for seamless remote collaboration, and we’ve successfully supported clients in every province.
We establish clear cut-offs during onboarding and build buffers into our timelines. If information is delayed, we’ll communicate the impact on submission timing immediately. Our 24-hour early upload policy gives us flexibility, but we need your cooperation to meet agreed milestones.
Click “Schedule a Free Discovery Call” below to schedule a quick intake call. We’ll assess fit, discuss your tender needs, and recommend the right service package. Most intake calls take 20 minutes.
Let’s simplify your tender submissions.
Still have questions about compliance, portals, or deadlines?
Chat to us on WhatsApp and one of our team members will guide you on the next step.