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Frequently Asked Questions

At Tender Support, we know you might have a few questions before deciding to work with us. We’ve compiled answers to the most common ones to help you feel confident about our services. If you don’t see your question here, please reach out—we’re always happy to assist.

Frequently Asked Questions

General Questions

A compliance matrix is a tool used in the bidding and tendering process to ensure that all the requirements set out in the tender documents are met by the bidder. It is typically a table or document that maps the various tender requirements against the corresponding sections of the bid submission.

When submitting a government tender in South Africa, bidders must provide various essential documents to ensure compliance with legal, financial, and technical requirements. These typically include a completed tender form, a Tax Compliance Status (TCS) certificate from SARS, a B-BBEE certificate, company registration documents, proof of bank account details, and identity documents of directors. Additionally, bidders may need to submit financial statements, proof of previous experience, health and safety compliance documents, and proof of registration with the CIDB for construction tenders. Recent changes also require bidders to demonstrate their contribution to Special Goals, such as promoting women, youth, people with disabilities, and small businesses. Other documents may include public liability insurance, letters of good standing with UIF, and relevant SBD forms. It’s crucial to review the specific tender requirements to ensure all necessary documents are provided.

B-BBEE (Broad-Based Black Economic Empowerment) is important for government tenders in South Africa because it promotes economic transformation and the inclusion of previously disadvantaged groups. Many government tenders require a valid B-BBEE certificate, and compliance with B-BBEE is used as part of the tender evaluation process. Higher B-BBEE scores can earn bidders preferential points, improving their chances of winning the contract. This policy encourages businesses to contribute to socio-economic development by supporting black ownership, promoting skills development, and creating employment opportunities for historically disadvantaged individuals. Therefore, B-BBEE is both a compliance requirement and a competitive factor in tender submissions.

The best way is to use platforms like eTenders.gov.za, which lists public sector opportunities. Tender Support can also help identify tenders that suit your business.

A health and safety file is a document that outlines the safety measures, procedures, and policies for managing health and safety risks on a project or in the workplace. It includes information such as risk assessments, safety protocols, emergency procedures, and records of training. If you are bidding for a tender in sectors like construction or any project involving physical labor, a health and safety file is often required to ensure compliance with South African health and safety regulations. Having a health and safety file is essential for demonstrating that your business prioritizes safety and meets legal requirements for employee and public protection.  Tender Support offers this as an add-on service to ensure compliance.

Absolutely! We offer a value-added service for creating professional Health and Safety files to support your tender submissions. This includes policies, risk assessments, and project-specific safety plans.

Sales Questions

Our services are perfect for any business involved in the tendering process, whether you’re targeting government contracts, private sector projects, or corporate bids. We’ve supported businesses across industries like construction, IT, manufacturing, logistics, and more.

If you find the tender process overwhelming—managing deadlines, preparing documents, or ensuring compliance—then we can help. Our services save you time and reduce stress while improving the quality of your submissions, whether you’re new to tendering or experienced but busy.

  • Starter Package: Completion of Standard Bidding Documents (SBDs) only.
  • Standard Package: Comprehensive support for non-complex bids, including compliance checks, document preparation, and submission-ready files.

Timelines vary depending on the complexity of the bid and the quality of the information provided. For simple bids, we typically need 3–5 working days. For more complex projects, we’ll provide a clear timeline after assessing your requirements.

We assist with all tender-related documents, including:

  • Bid proposals
  • Compliance statements
  • Commercial Proposals
  • Evaluation Criteria Returnables
  • Technical specifications
  • Supporting documentation (e.g., certifications, health and safety files).

While we can’t guarantee wins (no one can!), our services significantly enhance the quality, compliance, and competitiveness of your bids, giving you the best possible chance of success.

We take a collaborative approach. While we manage the administrative tasks, we keep you informed and involved in key decisions to ensure the submission reflects your business accurately.

We proactively manage deadlines to ensure this doesn’t happen. If it does, we’ll assess the situation and explore alternative solutions, such as extensions, where possible.

Our pricing depends on the scope and complexity of your needs. 

Contact us to receive a copy of our current packages. 

Getting started is easy! Contact us for a free consultation. We’ll discuss your needs, tailor a plan to suit your business, and guide you through the tendering process step by step.

Let's Simplify Your Tender Submissions

Ready to take the stress out of tender submissions? Let’s talk about how we can help your business win more contracts and achieve your goals.